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Retail technicians have new on-boarding program
for retail customers
Starting immediately, technicians in Viasat's Self-installing/retail sales channel are required to help new customers with the four on-boarding steps (aka customer experience, customer training) outlined below. We will be monitoring for compliance. If you have any questions about this new process, please contact customeronboarding@viasat.com

Click the play button below to watch a short video about this new program


Step 1: Welcome video @ https://www.exede.com/welcome

Show customers a brief two minute Welcome Video explaining their new internet service.

Note: For tracking and compliance, after the Welcome Video has been viewed, click on the FSM link in the upper-right corner of the video and then enter the FSM order number in the field that will appear directly below the video.

Note: Use the https://www.exede.com/welcome URL to access the welcome video until a new URL is provided as part of the re-branding process from Exede to the Viasat brand name.


Step 2: Register customer self-help portal @ account.viasat.com

Help customers register an account so they can:

  • Access their account without calling CARE
  • Check account data usage
  • Pay their bill
  • Make account changes (email, payment method, service plan)


Step 3: Mention Viasat's video data extender

Help customers learn how to:

  • Stream video at DVD quality (480p)
  • Watch more while using less data
  • Get more out of their monthly data allowance
  • Locate the customer self-help portal
Note: The Video Data Extender is not available with any unlimited data service plan. The unlimited data plans’ streaming video quality is determined based on the specific plan purchased by the customer


Step 4: Mention Viasat's browser

Available for download at https://browser.viasat.com/installers.html

  • Custom made to be faster at loading webpages over Viasat Internet service
  • This beta version being exclusively offered to Viasat Internet customers. Terms and conditions apply.