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\n\n The following ar' + 'e answers to commonly asked questions about WildBlue.\n
\nGeneral Information:\n

What is the WildBlue se' + 'rvice and where is it available?\n

Why should I get WildBlue?\n

How hard is it to use?\n

W' + 'ho do I call if I have a problem?\n

What equipment is needed to get the WildBlue servi' + 'ce?\n

What are my computer sys' + 'tem requirements to get WildBlue?\n

Are there any cancellation fees?\n

What kind of speed can I expect?\n

Can I be a WildBlue dealer or installer' + '?\n

\n
\nS' + 'ervices and Prices:\n

What does WildBlue cost' + '?\n

What email do I get with m' + 'y WildBlue account?\n

Do I get' + ' dial-up service with my WildBlue account?\n

If I have WildBlue, do I need an additio' + 'nal account with an Internet Service Provider (ISP)?' + '\n

If I sign up for WildBlue servi' + 'ce, can I keep my AOLŽ account?\n

Do you limit heavy bandwidth users?\n

Doyouofferalimited warranty on the equipmen' + 't? \n

\n
\n<' + 'b>Availability Information:\n

\n

Where can' + ' I get WildBlue?\n

Will your s' + 'ervice be available in Alaska, Hawaii or Puerto Rico?\n

Can I get WildBlue service in ' + 'a mobile vehicle like an RV or boat?\n

\nInstallation Informatio' + 'n:\n

What is the installation process like? C' + 'an I install my own dish?\n

Wi' + 'll my Home Owners Association allow mounting the WildBlu' + 'e dish?

Can I use wireless ho' + 'me networking with WildBlue?\n

Do customers have to have a phone line in addition to t' + 'he satellite connection?\n

Do ' + 'I need a southern line of sight to receive a signal from' + ' your satellite?\n

\nTechnical Information:\n

Ho' + 'w fast is this service? How does it compare to cable mod' + 'ems and DSL?\n

What operating ' + 'systems are compatible with the WildBlue service?\n

Will WildBlue work with Macintosh ' + 'computers?\n

What Web browsers' + ' and email clients does WildBlue support?\n\n

What is the impact of latency? Can I play real-' + 'time Internet games or make Internet phone calls on your' + ' service?\n

Does WildBlue su' + 'pport VoIP? \n

What if my ' + 'computer did not come with a Network Interface Card (NIC' + ')? What can I do?\n

Is the Wil' + 'dBlue service affected by weather?\n

\n' + 'Back to top

\nGeneral Information:\n

\n\n

What is the WildBlue service and where is it a' + 'vailable?
\nWildBlue is a high-speed Internet acce' + 'ss service for homes, home\noffices and small offices. It' + ' is available in virtually every location\nacross the con' + 'tiguous United States.\n
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\n' + '

Why should I get WildBlue?\n
\n Wild' + 'Blue provides access to the Internet at much higher spee' + 'ds than dial-up access: up to 1.5 Mbps which is more tha' + 'n 30 times faster than dial-up.\nA whole new world of ' + 'content will open up to you with your broadband\nconnecti' + 'on. And with WildBlue, you get an "always on" connection' + ' which\nmeans no dialing-in to get high-speed access to t' + 'he Internet.
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How hard is it to use?
\nNot hard at all. Once we' + ' professionally install your WildBlue system\nwhich will ' + 'take 2 to 3 hours, you are ready to surf the Internet at' + '\nlightning fast speeds. You can use your same web-browse' + 'r, go to the\nsame sites, use your email, etc. just like ' + 'you always have...but a lot\nfaster! And it\'s always on s' + 'o no more dialing-in delays, or getting\n"bumped off."\n\n
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\n

Who do I call' + ' if I have a problem?
You just call the\nfriendly ' + 'customer care agents at WildBlue. We\'ll have a person yo' + 'u can\ntalk to, 24 hours a day, 7 days a week. Custome' + 'r Care: 1-866-WildBlue (945-3258) (toll free)
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What equipment is ' + 'needed to get the WildBlue service?
\nIt\'s easy. ' + 'All you need is a WildBlue mini dish and a WildBlue mode' + 'm.\n Learn more about the equipment.
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What are my minimum comp' + 'uter system requirements to get WildBlue?
\n Most' + ' computers in use today will meet our minimum system req' + 'uirements. If you don\'t know if you meet them, please cont' + 'act us and we can help you figure it out.
\n
' + '\nPC/ Windows: 300 MHz or faster processing speed, minimu' + 'm 128 MB Random\nAccess Memory (RAM), and Windows 2000, X' + 'P Home or XP Professional and\nVista operating systems. 1' + '00 MB of hard drive space and an ethernet\ncard are requi' + 'red.
\n
\nMacintosh: 300 MHz or faster processing ' + 'speed, 128MB Random Access\nMemory (RAM), and OS 10.4 or ' + 'higher operating system. 100 MB of hard\ndrive space and ' + 'an ethernet card are required.
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Are there any cancellati' + 'on fees?
\nWildBlue customers are required to sign' + ' a 24 month contract when they\ninitiate service. If you ' + 'disconnect your service before the 24 months\nexpire, the' + 're will be a cancellation fee equal to the price of your' + '\nmonthly service multiplied by the remaining number of m' + 'onths in your\ncontract.\n

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\n' + '

What kind of speed can I expect?
Wild' + 'Blue offers\npackages that provide different speed levels' + '. Our core Value Pak offers\nup to 512 Kbps download spee' + 'd and up to 128 Kbps upload speed. Our\nSelect Pak featur' + 'es download speeds up to 1.0 Mbps and upload speeds up\nt' + 'o 200 Kbps. Our Pro Pak offers download speeds up to 1.5' + ' Mbps and\nupload speeds up to 256 Kbps. View our spee' + 'd demo.
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Can I be a WildBlue dealer or installer?
\nYes, i' + 'f you qualify. Learn more. \n

\n

\nBack to top' + '

\nServices and Prices:\n

\n
\n

What does WildBlue cost?
\nThe WildBlue eq' + 'uipment price is $299.00 (MSRP) and profe' + 'ssional installation is $179.95 (MSRP) plus taxes. C' + 'heck out current promotions and special offers.' + '
\n
\nWe offer a variety of service packages, inclu' + 'ding a Value Service at\n$49.95 per month. Learn more abo' + 'ut the packages and prices we offer for\nyour home an' + 'd small office.
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What types of e' + 'mail options do I get with my WildBlue account?
\n' + 'WildBlue offers an advanced suite of Internet services i' + 'ncluding the\ncommonly used POP3 (like Outlook or Outlook' + ' Express) and web-based\nemail options. WildBlue customer' + 's will receive between 5 and 10 email\naddresses (each wi' + 'th at least 100 MB capacity depending on the package\ncho' + 'sen). More email addresses and additional capacity are a' + 'vailable for\na minimal extra charge.\nLearn more about th' + 'e packages we offer for your home or small office<' + '/a>.
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Do I get dial-up service with my WildBlue account?
\nWildBlue offers an optional remote-access dial-up' + ' service, allowing you\nto access your email and the Inte' + 'rnet when you\'re not at home or out of\nthe office. Dial ' + 'up service costs $7.95 / month for 10 hours of use per\nm' + 'onth. This is an optional service that is available to a' + 'll customers.
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If I have WildBlue, do I need an addition' + 'al account with an Internet Service Provider (ISP)? ' + '
\nNo. The WildBlue service includes all key ISP featu' + 'res like email, web\nspace, etc. If you prefer, you can c' + 'ontinue to use your current ISP for\nemail and use the Wi' + 'ldBlue service for your broadband Internet access.\nSee y' + 'our current ISP for details as separate ISP charges may ' + 'apply.
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If I sign up for WildBlue service, can I keep my' + ' AOLŽ account?
\nYes, if you prefer. You can use ' + 'WildBlue for high-speed broadband\nInternet access and ke' + 'ep your AOLŽ service if, for example, you want to\nretain' + ' your current email account. You will need to pay a sepa' + 'rate fee\ndirectly to AOLŽ beyond your monthly WildBlue f' + 'ee. Please contact AOLŽ\ndirectly for more information.\n<' + 'br>\n
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D' + 'o you limit heavy bandwidth users?
As\nis standar' + 'd with other Internet Service Providers, WildBlue ensure' + 's\nthat its service operates at optimum speeds for all of' + ' its customers.\nSince WildBlue is a shared network, we h' + 'ave a Fair Access Policy\nto ensure that ext' + 'raordinary usage by a few customers doesn\'t\nnegatively a' + 'ffect the normal usage of other customers. For the vast\n' + 'majority of users, the Fair Access Policy has no effect ' + 'on their usage.\nFor a few very heavy bandwidth users, th' + 'e system may restrict their\nbandwidth and therefore thei' + 'r speed. See WildBlue\'s Fair Access Policy.' + ' \n
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Do you offer a limited warranty on the equipment?<' + '/b>
\nYes. You will receive a 90 day labor/24 months ' + 'parts limited warranty on all equipment at no charge whe' + 'n you become a customer. View our Two-year limited ' + 'warranty. \n

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\n Back to top
\n ' + '
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\n Availability Informati' + 'on:\n
\n
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\n
W' + 'here can I get WildBlue?
\nWe are selling WildBlu' + 'e service and equipment through a variety of\ndistributio' + 'n channels. You are able to buy from many local satellit' + 'e TV\ndealers and selected National Rural Telecommunicati' + 'ons Cooperative\ntelephone and electric companies. Find a dealer in your area.
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Will your ser' + 'vice be available in Alaska, Hawaii or Puerto Rico? ' + '
\nNot at this time. The WildBlue service will be avai' + 'lable only in the 48\ncontiguous United States due to the' + ' reach of our satellite signals. At\npresent, we do not h' + 'ave plans to serve Alaska, Hawaii or Puerto Rico.
\n ' + '
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Can I get WildBlue service in a mobile vehicle l' + 'ike an RV or boat?
\nNot at this time. WildBlue s' + 'ervice was designed for stationary\nlocations like homes ' + 'and small businesses. We do not offer broadband\nservice ' + 'for mobile vehicles at this time.
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\n Back to top
\n
\n ' + ' Installation Information:\n ' + '

\n
\n
\n
Wha' + 't is the installation process like? Can I install my own' + ' dish?
\nWildBlue professional installers quickly ' + 'and efficiently install\nequipment and activate WildBlue\'' + 's broadband service at your chosen\nlocation. The satelli' + 'te mini-dish is about 26 inches x 28 inches and\ncan be e' + 'asily mounted on a roof, outside wall or in the ground. ' + 'A cable\nfrom the dish connects to a satellite modem (a s' + 'mall box usually placed\nnext to the computer), which con' + 'nects to your computer via an Ethernet\nconnection. Installation\nrequires an installation professi' + 'onal to make sure that the dish is\npointed at the satell' + 'ite accurately and to verify that all connections\nare ma' + 'de properly. Self-installation is not offered. See our <' + 'a href="http://wildblue.com/aboutWildblue/how_it_works_d' + 'emo.jsp">How it Works Demo.
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Will my Hom' + 'e Owners Association allow mounting the WildBlue dish?\n The\nWildBlue dish is considered under wh' + 'at the FCC calls the "Over-the-Air\nReception Devices Rul' + 'e". This means the WildBlue dish is under the same\nclass' + 'ification as other residential satellite dishes (such as' + ' satellite\ntelevision) and legally permissible for mount' + 'ing on your home. As\nalways, please check with your HOA ' + 'for specific rules and covenants\nthat may alter your rig' + 'hts. For additional information on the FCC\nruling and di' + 'sh classification, view the FCC OTARD documenta' + 'tion.
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Can I use wireless home networking with WildBlu' + 'e?
\n Yes. WildBlue is compatible with all maj' + 'or wireless home networking products.\n
\n <' + 'br>\n
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Do custom' + 'ers have to have a phone line in addition to the satelli' + 'te connection?
\n No. WildBlue offers an effici' + 'ent 2-way broadband connection that requires no phone l' + 'ines.
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Do I need a southern line of sight to receive a sig' + 'nal from your satellite?
\n Yes. You will need a' + ' clear view of the southern sky to receive a signal from' + ' the WildBlue satellite.\n

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\n Back to top
\n
\n ' + ' Technical Information:\n ' + '
\n
\n
\n
How fast ' + 'is this service? How does it compare to cable modems and' + ' DSL?
\nWildBlue\'s always-on broadband Internet c' + 'onnection provides a user\nexperience similar to most DSL' + ' services. We offer download speeds of up\nto 1.5 Mbps - ' + 'more than 30 times faster than today\'s dial-up speeds. W' + 'e\noffer upload speeds up to 256 Kbps. WildBlue\'s high ba' + 'ndwidth opens up\na window to a world of rich content tha' + 't is largely unavailable through\ndial-up modems. See our' + ' WildBlue Speed Demo.
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What operating systems are compa' + 'tible with the WildBlue service?
\n Windows/PC: W' + 'indows 2000, XP or Vista
\n Mac: OS 10.4 or higher\n ' + '
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Will' + ' WildBlue work with Macintosh computers?
\n Yes' + '. The WildBlue service is compatible with Macintosh comp' + 'uters.\n

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What Web browsers and email clients does ' + 'WildBlue support?
\n \n \n' + ' \n \n \n \n ' + ' \n \n \n \n \n ' + ' \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
W' + 'eb Browsers:
Windows/PC: Internet Explorer 6 and 7, F' + 'irefox 1.x & 2.x
Mac: Safari, Firefox 2.x
&n' + 'bsp;
Email Clients:
Wind' + 'ows/PC: WildBlue Webmail (powered by Google), Outlook Ex' + 'press, Outlook 2002 (XP), 2003 and 2007, Thunderbird 1.' + '5 and up
Mac: WildBlue Webmail (powered by Google), Entourage, ' + 'Apple Mail, Thunderbird.
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\n \n ' + '
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What is th' + 'e impact of latency? Can I play real-time Internet games' + ' or make Internet phone calls on your service?
\n' + 'The WildBlue system is engineered to help offset the imp' + 'act of latency,\nwhich is the delay caused by sending sig' + 'nals from the earth to the\nsatellite and back again. How' + 'ever, there is a delay as the signal\ntravels up to the s' + 'atellite, back down to the gateway, up to the\nsatellite ' + 'and back down to your modem. For most applications this\n' + 'latency does not affect performance, however, there are ' + 'some\napplications like voice over IP (telephone service ' + 'delivered over the\nInternet, also known as VoIP), or rea' + 'l-time interactive gaming, where\nlatency will have a not' + 'iceable effect on performance over the WildBlue\nnetwork,' + ' as it would on any satellite-delivered service.
\n <' + 'br>\n
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Does' + ' WildBlue support VoIP?
\n At this time, WildBlu' + 'e does not support VoIP.
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\n ' + '
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Wha' + 't if my computer did not come with a Network Interface C' + 'ard (NIC)? What can I do?
\nMany computers can be ' + 'upgraded with a 10/100 Ethernet Network Interface\nCard (' + 'NIC) - which you can find at almost any consumer electro' + 'nics\nstore, or at an online store. If you are comfortabl' + 'e with opening your\ncomputer and installing hardware, mo' + 'st Ethernet NICs can be\nself-installed. Otherwise you ma' + 'y want to hire a computer professional.\nCheck with your ' + 'computer manufacturer for more information on the right\n' + 'Ethernet NIC for your system.
\n
\nAlso, if you h' + 'ave an available USB port on your computer, you can\npurc' + 'hase a USB Ethernet adapter (available at almost any con' + 'sumer\nelectronics store, or online). This may be easier ' + 'to install than a PCI\ncard in your computer. For a lapto' + 'p, you can purchase a standard PCMCIA\ncard that provides' + ' an Ethernet connection, or you can purchase a USB\nEther' + 'net adapter as well. We recommend that you upgrade your ' + 'computer\nto meet all of the requirements ' + 'listed above to get the most out of your Internet ex' + 'perience. \n \n
\n ' + '
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<' + 'li>Is the WildBlue service affected by weather?\nThe WildBlue service is only minimally affected by we' + 'ather, and only\nunder extreme conditions. The WildBlue s' + 'ervice will offer availability\nequal to that of satellit' + 'e TV. Like satellite TV services, during a\nvery heavy ra' + 'instorm, you may notice slower WildBlue speeds, but this' + '\nshould normally only last a few minutes.
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\n Back to top
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\n ' + ' Š2008 WildBlue Communications<' + '/td>\n

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